Job Description

Teaches and promotes standard utilization and standard workflows that are in alignment with the enterprise expectations and policy. 

Performs preliminary assessment of new physician practices (including urgent care and walk-in clinics) prior to Go-Live.

Monitors/ensures adherence to AMR standard workflows (both clinical and non-clinical; loops in PPSI and market leadership as appropriate for non-clinical).

Accountable for ongoing assessments of end-user competencies.  This includes regular rounding and   assessments to identify training gaps; defines action plans to improve deficiencies; and works with market leadership to ensure accountability and improvement. 

Prepares and uses reports to assess, monitor and improve utilization. This includes, when appropriate, reviewing monthly provider utilization data and working with the Corporate Optimization Director to schedule onsite optimization visits.

As appropriate, maintains records of change requests.

Responsible for the on-boarding and preparedness of all new clinical staff and providers (i.e. learning module completion; at the elbow support first two weeks, etc.); this includes both clinical and non-clinical looping in PPSI/market leadership as appropriate for non-clinical.  Ensures providers receive post-optimization training.

As appropriate, ensures new providers attend a 30-45 day post go-live optimization remote follow up session.

Conducts regular and as needed clinical education sessions for staff and providers in a classroom environment. Selects appropriate instructional procedures or methods such as individual training, group instruction, self-study, lectures demonstration, presentation, simulation exercise, role-play, and/or computer based training. 

As appropriate, organizes & maintains online training resources.

Schedules training resources with Quality Leads as needed to ensure all quality goals are met and all providers can successfully attest.                                                                                                                                                                                                      

As appropriate, participates in regularly scheduled AMR meetings (corporate-driven). 

Maintains EPCS enrollment and current identification.

Conducts regular audits of the AMR to ensure termed providers are fully termed in the AMR, end users are blocked, and interface feeds are terminated. 

Makes system changes in accordance with role/permission access and with applicable policies.

Meets with clinic managers monthly to discuss outliers in performance and utilization (as referenced in #5 above).

Consults with local market leadership as requested (Administrator, Sr. Director Clinics, Director of Clinics, Medical Director, Medical Informatics Officer, etc.) on strategic development of necessary resources to achieve accountability and organizational goals and to ensure interoperability among software applications.

Collaborates with the Quality team and Local & Regional market Quality Coordinators/Directors to target utilization that promotes meeting all applicable quality measures (as referenced in #11 above).

Collaborates with local practice leadership to communicate AMR changes or significant AMR related information to ALL end users of the AMR. Presents AMR updates on local standing meetings and clinic huddles. 

Reviews clinical inbox task numbers and collaborates with managers, providers, and staff to take action on aged tasks. Hardwires workflows needed to ensure timely completion of AMR tasks; ensuring tasks are being sent to the appropriate end users and joining AMR meetings when requested to report on outliers and aged tasks.

As appropriate, ensures incoming interfaced OB lab results are correctly mapped.

Collaborates with the billing team to ensure all in office procedures, vaccines, DMEs, and injectable medications are appropriately mapped/captured.

As appropriate, ensures provider network labels are up to date and termed providers are removed from our network (weekly review with Practice Administrator, DPO, and Market Leadership Team).  

Ensures end users are trained on the importance of patient portal enrollment and collaborates with market leadership and/or non-clinical trainer(s) (if applicable) to ensure front desk teams are capturing necessary information.

As appropriate, ensures forms utilized are approved and labeled appropriately in the AMR.

Ensures the AMR is set up for ordering efficiency and where appropriate, ensures that CHS defaults are in place. 

Follows the “Go-Live Success Program” onboarding expectations including providing the expected “at the elbow” go-live support or ensuring a “super user” is assigned to fulfill the expectations.

Follows onboarding clinical request protocols for all new providers. 

Ensures ongoing growth and development of all end users.

Responsible for all other AMR duties as assigned by leadership.  

Application Instructions

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